Sometimes, it goes beyond hate
Sep. 12th, 2004 03:19 pmI swear to Big Daddy Jesus, Kinko's has got to be the only "service" business that doesn't close when we're doing renovations.
We're setting up the new FedEx area in the store. Do we close for this? Of course not, as it only involves:
1) Destroying one wall.
2) Unplugging and removing all the "for customer use" computers. (They damn well better be up by morning)
3) Unplugging and moving the color oversize printer.
4) Disconnecting the black/white oversize printer (for what reason, I have no idea).
5) Turning off two of the three registers in the store.
6) Making a goddamn mess.
We have no digital oversize production. This is a bad thing.
We have one working register in the store, and it's in the wrong spot to get anything done efficiently. (Efficient for us, not the customers. Although, come to think of it, it isn't very efficient for the customers either.)
One of our major black and white production machines is also down until some time Monday. (And let me take a moment to thank whatever jackass decided we didn't need a 24/7/365 service plan. Oh thank you, clueless fuckwit, whoever you are.)
Depending on the actual jobs that come into the store, we can't do (roughly) between 40-60% of what we normally would be able to do because the machines are broken, off the store network, or just plain fucked up. We've been shipping a lot of jobs to other stores for them to do. I cannot honestly see how we could have lost that much more money by just closing while this was going on.
Oh yes, and we gave away a (minimum) $100 job because one or more of my clueless co-workers decided not to tell me about a job that we got in on Friday. Someone's ass is getting chewed out over that, let me tell you.
Things had better be in much better shape when I go back in on Tuesday.
We're setting up the new FedEx area in the store. Do we close for this? Of course not, as it only involves:
1) Destroying one wall.
2) Unplugging and removing all the "for customer use" computers. (They damn well better be up by morning)
3) Unplugging and moving the color oversize printer.
4) Disconnecting the black/white oversize printer (for what reason, I have no idea).
5) Turning off two of the three registers in the store.
6) Making a goddamn mess.
We have no digital oversize production. This is a bad thing.
We have one working register in the store, and it's in the wrong spot to get anything done efficiently. (Efficient for us, not the customers. Although, come to think of it, it isn't very efficient for the customers either.)
One of our major black and white production machines is also down until some time Monday. (And let me take a moment to thank whatever jackass decided we didn't need a 24/7/365 service plan. Oh thank you, clueless fuckwit, whoever you are.)
Depending on the actual jobs that come into the store, we can't do (roughly) between 40-60% of what we normally would be able to do because the machines are broken, off the store network, or just plain fucked up. We've been shipping a lot of jobs to other stores for them to do. I cannot honestly see how we could have lost that much more money by just closing while this was going on.
Oh yes, and we gave away a (minimum) $100 job because one or more of my clueless co-workers decided not to tell me about a job that we got in on Friday. Someone's ass is getting chewed out over that, let me tell you.
Things had better be in much better shape when I go back in on Tuesday.