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Fun from work
Apr. 26th, 2004 05:09 amLast night, had a bit of "fun" at work... once I got past all of the "Whoops! We forgot tomorrow was Sunday!" church jobs, it was a pretty easy night, relatively speaking.
And then, around 4 a.m., the fun started:
Phone rings, customer needs directions to the store. Not a problem, he's from out of town, and I tell him how to get here. From the sound of things, he's just realized that the Harbison location of Kinko's (one of the other two Kinko's in town) is closed for the night. (It's actually been closing nights for the last two years, and because of some odd blue laws in that part of town, has never been open Sunday mornings.) I'm expecting him to need some copies done, that kind of thing.
When he shows up, however, I am immediately fed some kind of sob story about how he would like a refund on items that my store doesn't even carry (printer ink cartridges). They're not defective, but he needs the money so he can get back to his wife in Knoxville, because she's been robbed. He doesn't have a receipt, but claims the cartridges are worth $30 each, but he's willing to accept $20 apiece for them.
At certain points in the conversation, the following items come up:
1) He does thousands of dollars of business a year with various Kinko's branches.
2) He drives a $60,000 Lexus. (What exactly this has to do with it, I have no idea.)
3) He needs the money from the refunded print cartridges.
I explain to him that I can't give a refund on any item without a receipt, and that I don't know how much those cartridges go for because we don't stock them. (They are, however, of the same brand we use in our banner printer, but I don't order those, so I have no idea how much they are.) I tell him it's a store policy, and that I can't change that, and that I can't give him a receipt. I also tell him that the Harbison location opens either at 12:30 p.m. or 1:00 p.m. (again because of those blue laws), and that he can try and get a refund there, but that they may refuse since he doesn't have a receipt.
At this point, he says he's going to sleep in his car in the parking lot until the Harbison location opens, and then he storms out, saying "That's why you're on third shift! You're a follower, not a leader!" (No, it's because generally speaking, I have to deal with less people, and I have come to be very anti-social these last three years on third shift.) A few minutes later, he's back in to demand my name. I write my name on a store business card and include the branch number on it.
Didn't see him the rest of the night, thankfully, although I did keep something handy for defensive purposes for the next hour or so.
The few co-workers I mentioned this event to said I was in the right, and confirmed the "need a receipt" policy (and one mentioned that if something was bought at another store, we don't give refunds even if they had a receipt... they need to go back to that store).
What gets me is that if this idiot really does thousands of dollars a year in business at various Kinko's, and drives a luxury car, why the hell doesn't he have a credit card that he can use to get to Knoxville with? Or did I misunderstand him and those were stolen too? Even so, if my credit cards were stolen, I'd be dealing with the police and canceling the cards, rather then driving around Columbia at night trying to find a Kinko's to give me money.
Odds are likely that I'll never hear about this yahoo again, but I'll have to wait and see if he does call the corporate office about this. Not bloody likely, but we have had customers get pissed and call the corporate offices before.
And then, around 4 a.m., the fun started:
Phone rings, customer needs directions to the store. Not a problem, he's from out of town, and I tell him how to get here. From the sound of things, he's just realized that the Harbison location of Kinko's (one of the other two Kinko's in town) is closed for the night. (It's actually been closing nights for the last two years, and because of some odd blue laws in that part of town, has never been open Sunday mornings.) I'm expecting him to need some copies done, that kind of thing.
When he shows up, however, I am immediately fed some kind of sob story about how he would like a refund on items that my store doesn't even carry (printer ink cartridges). They're not defective, but he needs the money so he can get back to his wife in Knoxville, because she's been robbed. He doesn't have a receipt, but claims the cartridges are worth $30 each, but he's willing to accept $20 apiece for them.
At certain points in the conversation, the following items come up:
1) He does thousands of dollars of business a year with various Kinko's branches.
2) He drives a $60,000 Lexus. (What exactly this has to do with it, I have no idea.)
3) He needs the money from the refunded print cartridges.
I explain to him that I can't give a refund on any item without a receipt, and that I don't know how much those cartridges go for because we don't stock them. (They are, however, of the same brand we use in our banner printer, but I don't order those, so I have no idea how much they are.) I tell him it's a store policy, and that I can't change that, and that I can't give him a receipt. I also tell him that the Harbison location opens either at 12:30 p.m. or 1:00 p.m. (again because of those blue laws), and that he can try and get a refund there, but that they may refuse since he doesn't have a receipt.
At this point, he says he's going to sleep in his car in the parking lot until the Harbison location opens, and then he storms out, saying "That's why you're on third shift! You're a follower, not a leader!" (No, it's because generally speaking, I have to deal with less people, and I have come to be very anti-social these last three years on third shift.) A few minutes later, he's back in to demand my name. I write my name on a store business card and include the branch number on it.
Didn't see him the rest of the night, thankfully, although I did keep something handy for defensive purposes for the next hour or so.
The few co-workers I mentioned this event to said I was in the right, and confirmed the "need a receipt" policy (and one mentioned that if something was bought at another store, we don't give refunds even if they had a receipt... they need to go back to that store).
What gets me is that if this idiot really does thousands of dollars a year in business at various Kinko's, and drives a luxury car, why the hell doesn't he have a credit card that he can use to get to Knoxville with? Or did I misunderstand him and those were stolen too? Even so, if my credit cards were stolen, I'd be dealing with the police and canceling the cards, rather then driving around Columbia at night trying to find a Kinko's to give me money.
Odds are likely that I'll never hear about this yahoo again, but I'll have to wait and see if he does call the corporate office about this. Not bloody likely, but we have had customers get pissed and call the corporate offices before.