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Ye freaking gods...
Was at work for almost 12 hours today. I already have 48 hours put in this week AND I still have to go in tonight. (Plus, the manager asked me if I wanted to work Sunday and Monday. Alas, I cannot. My brain would forcibly eject itself from my skull if I tried to work 12 days in a row with no days off.)
Bonuses of working this much include more money on my next paycheck, which will also include Labor Day pay. I don't work that day, but I still get holiday pay. So there's at least one good thing from FedEx taking over. (I don't recall getting paid for Labor Day before. I mean, I may have, but I don't think so.)
Still, I remain convinced that there is some subliminal cue that requires customers to act like morons when they hear the phrase "Thank you for calling FedEx Kinko's. How may I help you?" Twice this morning I was asked "Is my job ready?" No mention of what their job was, or even more importantly who they were. Just "Is my job ready?"
My response? "I don't know. Who is this, please?" Although Marshall (one of our assistant managers) said I should make up a name and respond with it. "Yes, Mr. Carruthers, your job is ready." "My name isn't Carruthers!" "Oh? Who are you then?" Likely though, that would backfire and the Manager would ask me pointed questions about being rude to customers. One of the two was an absolute dick when I asked who he was, like I'm supposed to have a genetic tag and trace installed in the phone system, or something. The other... well, I can't get too angry at someone who we're running a $7000+ job for. Besides, she was nice.
Here's the thing. I'm generally not rude to customers. Yes, shockingly, I am not. I am rude about customers. There is a difference. I see no credible reason why otherwise potentially sane and intelligent people would wait until three in the morning to ask silly questions like "If I come down there now, can you run some copies for me?" or the perenial favorite "I need some copies made. How much is it?" (No indication of anything related to what the job actually is. I'm apparently supposed to be telepathic.)
On a different note, I did get to talk to a couple SC Guard guys who are going with their unit to New Orleans to help out. They said they're going to be there by tonight. They were getting copies of large scale street maps of New Orleans printed out, so I'm guessing they're going to be doing more of the patrolling and maybe SAR rather then actively deterring looters and such.
Bonuses of working this much include more money on my next paycheck, which will also include Labor Day pay. I don't work that day, but I still get holiday pay. So there's at least one good thing from FedEx taking over. (I don't recall getting paid for Labor Day before. I mean, I may have, but I don't think so.)
Still, I remain convinced that there is some subliminal cue that requires customers to act like morons when they hear the phrase "Thank you for calling FedEx Kinko's. How may I help you?" Twice this morning I was asked "Is my job ready?" No mention of what their job was, or even more importantly who they were. Just "Is my job ready?"
My response? "I don't know. Who is this, please?" Although Marshall (one of our assistant managers) said I should make up a name and respond with it. "Yes, Mr. Carruthers, your job is ready." "My name isn't Carruthers!" "Oh? Who are you then?" Likely though, that would backfire and the Manager would ask me pointed questions about being rude to customers. One of the two was an absolute dick when I asked who he was, like I'm supposed to have a genetic tag and trace installed in the phone system, or something. The other... well, I can't get too angry at someone who we're running a $7000+ job for. Besides, she was nice.
Here's the thing. I'm generally not rude to customers. Yes, shockingly, I am not. I am rude about customers. There is a difference. I see no credible reason why otherwise potentially sane and intelligent people would wait until three in the morning to ask silly questions like "If I come down there now, can you run some copies for me?" or the perenial favorite "I need some copies made. How much is it?" (No indication of anything related to what the job actually is. I'm apparently supposed to be telepathic.)
On a different note, I did get to talk to a couple SC Guard guys who are going with their unit to New Orleans to help out. They said they're going to be there by tonight. They were getting copies of large scale street maps of New Orleans printed out, so I'm guessing they're going to be doing more of the patrolling and maybe SAR rather then actively deterring looters and such.
no subject
I get this. "I want some storage please, how much is it?"... I mean, we do a bunch of different sizes, and most stores do economy (top floor, near the leaky toilets) thru to premium (external access, 24 hour access, now with added dancing girls).
Plus of course we have recently had this _amazing_ plan implemented. Our company now employs mystery shoppers to turn up at 2 minutes before closing time, then fires anyone who says "I'm sorry we're just about to close". From a company that refuses to pay overtime (you get time in leu, if you get 3 seconds to claim it...), has a 6 month turnover in assistant managers and worse for sales assistants...
Sorry, off topic, but feeling ranty right now and wanted to sympathise while adding my own chorus of pain ;)
no subject
Or the increasingly rare genuinely nice/laid back customer. Someone who needs some printing done, but it's not something that has to have been done yesterday because they were a lazy fuck who didn't feel like coming in. (As a side note, last night, one of the jobs I worked on were wedding programs for a wedding that is being held today. Wow... that shows the marriage is already in for some fun... I mean, if they can't even get the wedding program to us more then 24 hours before the wedding...)
We've had some amazingly stupid policies implemented at my job too. Most of which I can safely ignore because (1) I'm third shift (11 p.m. to 7:30 a.m.) and (2) for the last several weeks, I've worked alone. So I have to ignore the policy on clocking out to take a lunch break, because if I clock out, I'm going in the back of the store to eat, and oddly enough, I don't think management would appreciate having no one available in the store for the drunken/stoned/plain fucking stupid asshats who wander in at three in the morning. (I do eat lunch, but it's in plain view of anyone who walks in.)
no subject
I particularly like the current policy of cracking down on paperwork and "compliance" issues, while reducing staffing budgets. That takes real genius. As for lunch breaks, I just lost about 10 hours last month to the phantom lunchbreak (seems my boss can only do so much when it comes to sorting rotas, as otherwise we get shouted at for not having our legally required lunch break, for which there arent enough staff covering).
Blah. incoherent here.