Jul. 29th, 2012

kierthos: (Default)
"The customer is always right."

No, they're not. Sometimes the customer will be right.

Sometimes the customer will be wrong out of genuine ignorance (lack of knowledge).

Sometimes the customer will be wrong out of stupidity (not using the knowledge they have).

Sometimes the customer will be wrong out of malice.

The first two can be solved with application or re-application of knowledge. The last can be solved with a 2x4.

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