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So, at the beginning of the shift, I get a call from the latest iteration of the dopey customer. "Um, can um, you print, um, some, um, files for me?" Yeah, she's using "um" in there three or four times per sentence.
So, after five minutes of my life that I won't get back, I make it clear to her that yes, we can print her files, she just has to bring them in or e-mail them to us. Well, she wants to e-mail them, so that takes another couple of minutes for her to write down the goddamned e-mail address.
Time passes.
More time passes.
It is now five and a half hours since I first talked to her, and she calls back, to confirm the e-mail address and to let me know she's finally sending the files. Giant fucking whoopeee!
Time passes.
Still no files.
And even though I confirmed the e-mail address and told her that it would auto-respond so that she would know it got through, I suspect she's not going to bother actually listening to me, so when she arrives in about an hour, and I still haven't gotten her files... well, of course, it will be my fault.
So, after five minutes of my life that I won't get back, I make it clear to her that yes, we can print her files, she just has to bring them in or e-mail them to us. Well, she wants to e-mail them, so that takes another couple of minutes for her to write down the goddamned e-mail address.
Time passes.
More time passes.
It is now five and a half hours since I first talked to her, and she calls back, to confirm the e-mail address and to let me know she's finally sending the files. Giant fucking whoopeee!
Time passes.
Still no files.
And even though I confirmed the e-mail address and told her that it would auto-respond so that she would know it got through, I suspect she's not going to bother actually listening to me, so when she arrives in about an hour, and I still haven't gotten her files... well, of course, it will be my fault.